2021 Clinic Lead

POSITION DESCRIPTION

TITLE: DEPARTMENT Clinical

REPORTS TO: JOB CODE CLEAD

STATUS: Clinic Lead Clinic Director

Non-Exempt DATE 2026

SUMMARY

Under the supervision of the Clinic Director, the Clinic Lead is responsible for providing leadership to Patient Care Coordinators, Medical Assistants, and Operators, as well as ensuring efficient clinic flow, patient care, and customer service. The Clinic Lead will perform various duties related to the provision of care. As a leader, the Clinic Lead will set an exemplary of peer leadership and model consistent front and back-office teamwork.

ESSENTIAL DUTIES

• Supports leadership of Front and Back Office staff
• Works collaboratively as a team member of the clinic staff to provide high quality care and efficient service to patients and staff. Maintains patient confidentiality according to HIPAA regulations
• Assists with provider scheduling
• Manages prescription refill distribution
• Maintains clinical signage and information to patients
• Monitors and maintains patient registrations and consent forms
• Assists Clinic Manager with training, orientation, and precepting of Patient Care Coordinators, Medical Assistants, and Operators by monitoring ongoing clinical education and training needs, assignments, and monthly duties. competencies.
• Coordinates the procuring of office supplies and equipment with the appropriate staff to ensure the availability of adequate supplies to provide patient care services.
• Communicates with providers regarding closing and locking chart notes
• Attend regular EHR training sessions, participates in all team and staff meetings, related continuing education programs. Distributes new information to Patient Care Coordinators and Operators through group trainings and communications
• Assist Clinic Manager with readiness during any/all audits such as County and Managed Care.
• Ensuring all medical records are set-up and maintained in accordance with standards
• Add and Remove Alerts in patients record as needed
• Maintain an organized and clean work environment at all times
• Consistent on time arrival and ready to begin work at the start of the day. Does not abuse or take advantage of sick time.
• Opens and closes clinic as directed by supervisor

SECONDARY DUTIES

• Support with ordering supplies for the clinic
• On-Call support for Alarm services
• Review medication orders and ensuring correct medications are prepared

SUPERVISORY RESPONSIBILITY

The incumbent in this position will be responsible for providing leadership support to front and back-office support staff

SERVICE VALUES

All employees are expected to provide the very highest level of service to Clinic patients and their families. In addition, their work ethic is expected to reflect the Islamic values and moral principles that inspired its founders. These include the core values that are universally shared and revered by society at large: Service Compassion Human Dignity Social Justice Ethical Conduct

ENVIRONMENT

The environment for this position is medical clinic that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined setting in which he or she is free to move about at will.

PHYSICAL ACTIVITY

In the course of performing this work, the incumbent:

• Will spend substantial time standing, sitting, speaking, and listening
• Will reach, stoop, bend, kneel, crouch, lift supplies and equipment
• Must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move patients for which he/she must obtain assistance

PHYSICAL DEMANDS

Strength Reaching Standing 70% Handling C Walking 20% Keyboarding F Sitting 10% Throwing N Lifting _____ lb. 30 lb. Eye-Hand Coordination C Carrying _____ lb. 30 lb. Foot-Hand-Eye Coordination O Climbing R Hearing Ordinary C Balancing O Other________________ Other Seeing Stooping Acuity - Near C Kneeling R Crouching R Crawling R Turning/Twisting F Field of Vision C Bending at Waist F Other________________ Other______________

EQUIPMENT & SOFTWARE OPERATION

The incumbent in this position may operate any/all of the following equipment:

• Multiple-line Telephone, cell phone, fax
• Computer, printer, and related equipment
• Copy machine

Computer software may include any or all of the following:

• Patient Record and Billing software
• Microsoft Office
• Internet Explorer

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• Working knowledge of medical terminology
• 3 or more years’ experience in a medical office, clinic, or other health care facility (preferably FQHC)
• High school graduate or equivalent, completion of a recognized medical secretarial program preferred.
• Satisfactory requirements for Certified Medical Assistant, LVN, or Phlebotomist
• 1-year supervisory experience
• Working knowledge of standard medical records maintenance policies, practices, and laws
• Basic knowledge of Clinic policies and procedures
• Strong clerical skills