Outreach and Enrollment Specialist

Job Title: Outreach and Enrollment Specialist

Managed Care Supervisor supervised

Status: Non-Exempt, Full-Time

Via Care Community Health Center

Duties and Responsibilities:

• Provide enrollment assistance (including but not limited to completing coverage applications, gathering required documentation, and troubleshooting the enrollment process) for uninsured adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace.
• Provide structured patient education on health coverage, engage in follow-up conversations, and offer renewal assistance for enrolled individuals.
• Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness.
• Develop, discover, and attend community events to promote coverage options and the mission and services of the organization.
• Collaborate with various local organizations to build awareness of coverage options, spur enrollment and build referral linkages.
• Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
• Accurately provide required reporting to track goal achievement and client satisfaction.
• Recruit and utilize volunteers to increase program capacity.
• Assist in the development and implementation of organizational outreach and enrollment initiatives.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to all policies and agreements regarding confidentiality, privacy, and security.

Knowledge, Skills, and Abilities:

• Knowledge of the health and human services infrastructure, health insurance programs and public coverage options.
• Ability to effectively develop and nurture relationships with a diverse group of stakeholders.
• Ability to work independently and coordinate multiple tasks.
• Ability to enthusiastically communicate with potential enrollees.
• Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications, and the Microsoft operating system.
• Ability to manage time and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Ability to maintain strict standards of confidentiality regarding patient information.
• Ability to maintain a calm professional demeanor and make independent judgments.

Special Requirements:

• Subject to a criminal background check prior to employment.
• TB and pre-employment physical clearance, to be renewed every year. Annual Influenza. COVID Vaccinated.

Qualifications:

• Two years’ experience working in a community social service or healthcare environment.
• Current HIV/STI Counseling Certificate preferred, as well as current training on family planning practices and methods.
• Covered CA Enrollment Assister Certification strongly preferred.
• Bi-Lingual in Spanish and English required.
• Must have excellent reading and comprehension skills.
• Must be able to work efficiently in a very fast-paced environment.
• Must adhere to the agency’s non-discrimination policies.
• Experience working with low-income and predominantly Latino populations. Experience working with ethnically and culturally diverse communities, and low-income populations. Ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat individuals with respect and dignity.