Position Purpose
The Medical Assistant (MA) supports the delivery of high-quality, patient-centered primary care services by assisting physicians and clinical staff in accordance with established clinical protocols, organizational policies, and applicable federal and state regulations.
Core Duties and Responsibilities
Clinical Support
- Verify patient identity, obtain medical history, and document reason for visit.
- Prepare patients for examinations by measuring vital signs and documenting results.
- Assist providers during examinations, procedures, and treatments within scope of practice.
- Perform on-site clinical testing and procedures as ordered by the provider.
- Ensure accurate, timely documentation in the electronic medical record (EMR).
HRSA / UDS & Quality Support
- Support achievement of UDS clinical quality measures through accurate documentation and care gap identification.
- Participate in quality improvement (QI) initiatives, audits, and performance improvement activities.
- Support preventive care services including immunizations, screenings, and chronic disease management workflows.
Required Program & Compliance Training
- Complete required training, including EMR/EHR systems and LMS-based learning modules.
- Support continuous quality improvement and patient safety initiatives.
Front Office & Patient Access Support
- Perform patient intake including registration, check-in, and appointment scheduling.
- Verify and update demographic and insurance information.
- Support eligibility verification and sliding fee scale processes as applicable.
- Assist in maintaining patient flow and access to care.
Clinical Operations, Safety & Compliance
- Maintain infection control standards and ensure a safe clinical environment.
- Manage supplies through inventory, ordering, and restocking processes.
- Maintain equipment functionality and coordinate repairs as needed.
- Comply with OSHA, HIPAA, and all applicable regulatory and organizational policies.
Wise Woman program (cardiovascular disease prevention services)
Other state, federal, or grant-funded programs as assigned