Retention Outreach Specialist (ROS)

We offer great benefits, competitive pay, and great working environment!

We offer: Medical Insurance

• Dental Insurance
• Vision Insurance
• Long Term Disability
• Group Term Life and AD&D
• Employee Assistance Program
• Flexible Spending Accounts
• 11 Paid Holidays
• 4 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free parking
• Employer Matched (6%) 403b Retirement Plan

This is a great opportunity to make a difference!

This position will pay $26.99 - $31.26 hourly. Salary is commensurate with experience.

Position Summary

Under the direct supervision of the Program Manager, PSS/MCC, The Retention Outreach Specialist (ROS) is responsible for planning, coordinating, implementing and evaluating patient retention activities to reengage patient living with HIV/AIDS (PLWHA). The ROS collaborates with the MCC team members to identify patients who are eligible for MCC services; will work with the MCC team to promote improved health outcomes for PLWHA.

Essential Duties and Responsibilities

• - Plan, coordinate, implement and evaluate a patient retention intervention aimed at finding out of care PLWHA.
• - Work with the MCC and PSS teams in locating out of care patients by conducting outreach services to PLWHA that have fallen out of HIV medical care.
• - Schedule follow-up appointments and conduct follow-up activities to ensure patients return for follow-up visits.
• - Assist in the coordination and delivery of patient-centered activities that focus on addressing health status, engagement and retention in care.
• - Connect patients to services that assist with resolving socioeconomic challenges.
• - Network, develop strong, productive relationships of transparency and trust with community agencies and organizations, and key stakeholders to establish referral linkages.
• - Enter and maintain program data, including clinical documentation and reporting forms.
• - Track and report monthly patient service delivery data using e2LA in a timely manner and prepare other demographic and statistical reports as required by the funding agency and Program Manager, PSS/MCC
• - Track engagement and retention in medical care.
• - Document steps taken to help the client maintain access to HIV medical care.
• - Respond to patient inquiries in a prompt manner.
• - Provide HIV education, inclusive of treatment education.
• - Enter progress notes in client-level database systems regarding disposition of clients, referrals, changes of address, telephone information, case manager assignment, etc.
• - Assure client confidentiality as defined by APLA policy and procedures.
• - Contact appropriate professionals to assist in the determination of need and/or eligibility for services.
• - Monitor referrals and follow-up on those requiring additional advocacy.
• - Attend staff meetings, MCC and PSS meetings (to review and evaluate program services, and make recommendations for program improvement), case conferencing, and other meetings as required.
• - Attend regularly scheduled in-services, as well as outside conferences, and workshops to expand capacity to meet program goals and objectives.
• - Provide written and statistical reports as needed.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

Requirements

• - Bachelor's Degree; or AA degree with equivalent work experience of at least 2 years in health care, or health education conducting outreach to vulnerable populations with the aim of improving health outcomes OR a license as a vocational nurse (LVN)
• - Experience in a nonprofit environment and specific training/experience working with people living with HIV/AIDS preferred.
• - Minimum 2 years’ experience working in outreach or in the community with people who have medical and behavioral health conditions, social and interpersonal complexities impacting their lives preferred
• - Experience in working with culturally diverse communities with the ability to be culturally sensitive and appropriate.
• - Strong interpersonal skills and the ability to relate to individuals who may not share basic commonalities, including value systems and behavior norms.
• - Ability to provide service to individuals with diverse economic, social, racial, and cultural backgrounds.

Knowledge of:

• - Knowledge of local community resources, health and social service systems in the local community, and skill in establishing working relationships with community partners with appropriate support
• - Interviewing techniques, such as motivational interviewing
• - Psychosocial and mental health factors affecting quality of life; data management
• - HIV/AIDS prevention, care and treatment and substance use disorders
• - Health education principles and program evaluation

Ability to: - Identify and implement outreach and engagement strategies

• - Respond effectively to client crisis situations
• - Interview and assess needs of clients